Terms of Service

Terms of Service

1 - APPLICATION OF TERMS
1.1 These Terms apply to your use of the Website. By accessing and using the Website:
(a) you agree to these Terms; and
(b) where your access and use is on behalf of another person (e.g. a company), you confirm that you
are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by
agreeing to these Terms on that person’s behalf, that person is bound by these Terms.

1.2 These Terms should be read in conjunction with LPL's Privacy Policy.

1.3 If you do not agree to these Terms, you are not authorised to access and use the Website, and you must
immediately stop accessing the Website.

2 - CHANGES
2.1 We may amend these Terms at any time by updating them on the Website. Unless stated otherwise,
any change takes effect immediately. You are responsible for ensuring you are familiar with the latest
Terms. By continuing to access and use the Website, you agree to be bound by the changed Terms.

2.2 We may change, suspend, discontinue, or restrict access to, the Website without notice or liability.

2.3 These Terms were last updated on 5/27/2019

3 - USER ELIGIBILITY
3.1 The Website is intended solely for users who are 13 years of age or older. Any registration by, use of or
access to the Website by anyone under 13 is unauthorised, unlicensed and in violation of these Terms.

3.2 By using any of the services on the Website, you represent and warrant that you are 13 years of age or
older and that you agree to and abide by all of these Terms and where you are between the ages of 13
and 18 you will comply with the specific game related age restrictions and/or guidelines in the
jurisdiction in which you reside.

3.3 In order to register and/or participate in any competitions on the Website, an individual must:
(a) Be a natural person, at least 13 years old, with an email address assigned as has been
represented on registration;
(b) Be physically located in the jurisdiction in which participation in the competitions you select on
the Website is unrestricted by law; and
(c) At all times comply with these Terms.

3.4 By using or accessing the Website, you represent and warrant that you have the right, authority and
capacity to enter into these Terms to abide by all of the Terms and, where an individual is aged
between 13 and 18 he/she has obtained his/her guardian's consent to register for and/or participate in
any competitions on the Website.

3.5 We may at any time require any user to provide proof of eligibility to participate in order to continue to
allow such user access to the Website, and each user hereby acknowledges and accepts this condition
of their participation as a reasonable measure to ensure the security of the Website. Furthermore, each
member will be required to provide proper identification and proof of eligibility prior to receiving a
prize or to processing by LPL of any prize request.

3.6 Failure to provide evidence of your identification and/or your eligibility satisfactorily to LPL, in our sole
and absolute discretion, shall result in the suspension and/or termination of your account.

4 - YOUR OBLIGATIONS
4.1 You must provide true, current and complete information in your dealings with us (including when
setting up an account), and must promptly update that information as required so that the information
remains true, current and complete. This information will also include your country of residence.

4.2 Once you are given a User ID and password, you must keep your User ID and password secure and:
(a) not permit any other person to use your User ID or password, including not disclosing or
providing it to any other person; and
(b) immediately notify us if you become aware of any disclosure or unauthorised use of your User ID
or password, by sending an email to [email protected]

4.3 You must:
(a) not act in a way, or use or introduce anything (including any virus, worm, trojan horse,
timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or
may compromise, the Website or any Underlying System, or otherwise attempt to damage or
interfere with the Website or any Underlying System;
(b) not post, upload, distribute, store, create or publish through the Website any message, data,
information, text, music, sound, photos, graphics, code or any other material that is false,
unlawful, discriminatory, misleading, libellous, defamatory, obscene, pornographic, indecent,
lewd, suggestive, harassing, advocates harassment of another person, is considered by LPL (at its
discretion) to amount to hate speech, threatening, invasive of privacy or publicity rights, abusive,
inflammatory, fraudulent or otherwise objectionable; and
(c) unless with our prior written agreement, access the Website via standard web browsers only and
not by any other method. Other methods include but are not limited to scraping, deep-linking,
harvesting, data mining, use of a robot or spider, automation, or any similar data gathering,
extraction or monitoring method.

4.4 You must obtain our prior written permission to establish a link to our Website. If you wish to do so,
email your request to [email protected]

4.5 You must disclose any current, pending or previous criminal charges or convictions in the event you
participate in a televised LPL tournament.

4.6 You indemnify us and any of our officers, directors, employees and agents against all Loss we may suffer
or incur as a direct or indirect result of your failure to comply with these Terms, including any failure of
a person who accesses and uses our Website by using your User ID and/or password.

5 - INTELLECTUAL PROPERTY
5.1 We (and our licensors) own all proprietary and intellectual property rights in the Website (including all
information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look
and feel), and the Underlying Systems (LPL Intellectual Property).

5.2 You warrant that you will not challenge our title to any of the LPL Intellectual Property or assist any
third party to do so. You will use the LPL Intellectual Property in the manner set out in these Terms only
and will not claim, exercise or register (or attempt to do so) any copyright, trade mark or trade name,
service mark, design or patent in any country in respect of any of the LPL Intellectual Property or any
derivations or adaptations of that intellectual property.

6 -CHEATING POLICY
6.1 We have a strict zero tolerance policy on cheating. Users who are caught cheating in any game on any
platform are not permitted to compete on our Website. As a competitive gaming site we work on a
system of trust. Once this trust is lost, you thereby lose your status as a trusted competitor. We reserve
the right to receive any form of evidence from any source so people cheating for the fun of it in a public
server will be dealt with no differently than those caught cheating in a match.

6.2 The installation of any private cheat is strictly prohibited and will lead to a match ban as appropriate in
our sole discretion. If you use a cheat for a legitimate purpose (i.e. to expose a cheating player), it is
recommended that you use a public cheat and fully uninstall it afterwards.

6.3 In downloading and using LPL Anti-Cheat you hereby agree to the terms as set out in this document.
You further acknowledge and accept LPL Anti-Cheat to take screenshots of your game, and in some
cases your desktop, and that we may collect and scan information and files regarding your system for
use in anti-cheat matters. You acknowledge that on request private screenshots may be deleted at our
discretion. Any updates to the LPL Anti-Cheat Policy that you may download or install are bound by
these Terms.

6.4 Under no circumstance do we accept responsibility for any damage or loss to your system caused as
either a direct or indirect result of the installation or use of LPL Anti-Cheat.

7 - BEHAVIOUR POLICY
7.1 LPL is a competitive esports community and as such all members joining this system are required to
show requisite sportsmanship when competing in any of our leagues. No team or member of a team
has the right to degrade or talk down to another player or team based on their ability or skill level.
Breaches of these Terms will come with penalties as all members of the LPL communities are welcomed
and encouraged to compete at whatever level they can achieve and we expect all members to
encourage and support others in achieving the highest standard of competitiveness possible. We
encourage all members of the community to get involved with the system and we request that all of
you who get involved do so in a mature and encouraging manner.

7.2 LPL provides you with the ability to submit and display media that is generated from either your time
competing on the Website or in general public play. This media is a resource that is valued as it is made
with time and care uploaded for the enjoyment of all members. You are welcome to give comments on
this media but you are also bound by these Terms and must comply with these Terms. Slandering and
abusive behaviour will not be tolerated and all users are again reminded to respect the time that users
put in to generate content for your viewing pleasure.

7.3 All users are expected to comply with all our staff requests immediately and maturely. Abuse of LPL
staff will result in a ban or permanent removal from the system.

7.4 LPL provides a large amount of gaming servers for use of the competing teams on the Website. All users
are expected to respect these resources and use them responsibly. Any user found tampering with
settings on these servers will have their access to these systems removed for a period at our sole
discretion.

7.5 Any user found to be harassing (including misogynistic content and hate speech) any member in an
inappropriate way on any Website will be removed and if the matter is serious enough may be referred
to the appropriate police department or other enforcement and intelligence authorities.

8 - CONTENT
8.1 You agree that any content you submit is not illegal, indecent, profane, threatening, or defamatory, and
does not amount to hate speech; and does not consist of or contain software viruses, political
campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'.

8.2 You warrant and represent that:
(a) Your submitted content does not infringe on the copyright, trademark, or other intellectual
property rights of any person or entity, or contain any confidential or proprietary information of
any person or entity, or otherwise violate the legal rights of any person or entity.
(b) Your submitted content does not contain Personal Information about other persons, such as
their phone number, identifiable pictures, contact information, or email address, or information
that could result in an invasion of their privacy or harassment of that person.

9 - PRIVACY POLICY
9.1 Your privacy is very important to us. We have developed our Privacy Policy which provides further
details about how we collect, use and disclose your personal information. For further details please
visit our Privacy Policy at https://letsplay.live/privacypolicy.

10 - LPL CREDITS- PRIZE MONEY
10.1 If you win a competition on LPL, your prize money will generally be assigned to your LPL Credits
account, which is a balance linked to your user account. Generally, this is instantaneous, but can take
up to 30 days for us to manually assign all prize money from the end of a given season.

10.2 Once you have received your credits you can submit a withdrawal request to PayPal or to another bank
account. Overseas bank accounts are allowed for large withdrawals and international transaction fees
are 1.5% of the prize money and, which you agree to incur. Any transaction fees will be deducted from
the withdrawal amount.

10.3 Once a withdrawal request has been made, we will attempt to process it within 60 days. In the vast
majority of cases we process/complete them within 5-10 days. You are advised to open a support ticket
for an update if your withdrawal takes longer than 20 days. We endeavor to complete all transfers as
soon as possible, however, large prizes/withdrawals are often provided by the sponsor of the respective
tournament and as such their invoice generally needs to be paid before the withdrawal can be completed.
We appreciate your patience in these instances as all transfers are handled manually. The prize paid may
also be subject to withholding tax deductions.

11 - LPL TOURNAMENTS
11.1 By competing in LPL tournaments you understand and agree to the following:
(a) Any entry fees paid to us will be refunded only if you withdraw from the tournament before the
registration close time, or if your team is automatically withdrawn (for not qualifying etc.), or is
removed by an LPL administrator or the tournament is cancelled.
(b) We reserve the right to cancel any tournament and refund all members their entry fee (if
applicable) at any time.
(c) We will attempt to make refunds to the source of payment. If this is not possible, your LPL
Credits account will be credited your entry fee.
(d) Most refunds will be made within 1 hour of the tournament starting; however if there are issues
we aim to have all refunds completed within 48 hours.
(e) The entry fee for the tournament is exclusive of transaction fees and any applicable GST or VAT.
You agree to pay all fees and applicable taxes incurred by you or anyone using your account. You
agree to provide your country of residency when entering an LPL tournament.
(f) Prizemoney for teams eligible will be assigned to each team members LPL Credits account within
48 hours of the tournament successfully completing. Withdrawing your prizemoney from your
LPL Credits account can take up to 7 working days and can only be withdrawn to a bank account
or PayPal currently.
(g) Teams that win prize money have the winnings split evenly between all members that have paid
their entry fee (regardless who paid the entry fee and even if they were technically a sub that did
not play a match).
(h) Tournaments that have no entry fee but have a prize will have the winnings split between all
members including subs, regardless of whether they competed in a match.
(i) By signing up to a tournament you agree to the tournament rules posted on the tournaments
overview page.
(j) You agree that the LPL Admin/Anti-cheat team reserves the right to change the rules of a
tournament before its start point at any time without notice.
(k) Various tournaments can go for the entire day, whilst most will go for at least 4 hours. Please
check the relevant tournament page for more information.
(l) You agree to provide all demos of your matches (if applicable) to LPL. Failure to provide a demo
will result in you being banned from the tournament system and any prize money forfeited.
(m) You agree that the LPL Admin/Anticheat team will review any disputed matches and may
overturn any matches as we see fit. If your match is overturned due to what we have
determined (at our sole discretion) is cheating, your team will be refunded your entry fees (if
applicable) and be permanently banned from LPL. You will also be ineligible to receive any prize
money.
(n) In the event that a match dispute arises, that is unlikely to be resolved quickly, LPL reserves the
right to refund both teams (if applicable) and withdraw them 'mid-tournament'.
(o) Having a stable ISP/internet connection is the responsibility of the individual players, LPL will not
refunds users/teams that lose matches due to user internet problems.
(p) If there are significant ISP/internet issues that affect multiple teams we reserve the right to
cancel a tournament and refund all users.
(q) If the Website or Underlying System suffers significant issues, the entire tournament will be
cancelled at the administrator's discretion.
(r) LPL reserves the right to ban and/or penalise any user from competing in our tournaments for any reason at its
discretion.
(s) All disputable issues that are known at the start of a match must be resolved before the match
starts. For example, playing with fewer players than required or playing with players, not on
rosters. If you agree to start the match, it is assumed you are content with the match to count.
Disputing the match afterwards for such issues will likely result in a lost match and possible bans
for wasting the administrator's time and goes against our sportsmanship expectations.
(t) You have confirmed you are legally able to compete in our tournaments in your jurisdiction.
(u) It is your responsibility to ensure that the correct players are currently holding valid and correct
LPL Subscription(s), well in advance of the scheduled match time. If any player is found not to hold
a valid and correct LPL Subscription(s), you may not be able to participate in the relevant tournament.

12 - QUALIFYING TEAMS
12.1 Some LPL tournaments offer the opportunity for a participant (whether an individual or a team)
(Participant) to be promoted to a higher level LPL tournament (i.e. Amateur to Evolution to Challenger
to Pro) (Promotion Slot).

12.2 The default position is that the individual who registered via the Website for the LPL tournament
(Team Captain) in which the Promotion Slot was qualified for will be entitled to nominate the
Participant (whether individual or team) to compete in the applicable tournament using that
Promotion Slot, unless otherwise agreed by LPL in writing.

12.3 Where the Team Captain has indicated via the registration process on the Website that
he or she is part of an organisation, clause 12.2 will continue to apply in relation to control of
the Promotion Slot unless another person (whether a company, an individual or other legal entity)
can provide information demonstrating to LPL's satisfaction (and at LPL's absolute discretion)
that the organisation indicated during the registration process is owned by that person and
therefore the Promotion Slot belongs to that person and not the Team Captain.

12.4 You agree that any determination made by LPL in accordance with clause 12.3 will be final
and binding on you. LPL may take into account any factors it considers relevant to make such
determination and LPL will use reasonable endeavours to obtain all relevant information before
making its determination. Such information may include contracts, other legal agreements or
correspondence that indicate a team is not owned by the Team Captain.

13 - SUBSCRIPTIONS
13.1 LPL account holders may access the Website and tournaments by any of our subscriptions:
(a) Our free service offers a free of charge service limited to a certain amount of features and/or
events; and
(b) Our subscription service is a subscription fee-based service that gives access to all available
subscription benefits.
(c) Each LPL Subscription belongs to a designated LPL account holder and are non-transferable.

14 - Epay
14.1 New and existing LPL users may redeem $15, $45, and $75 LPL Gift Cards purchased from stores
or online for an LPL Premium subscription (duration pending on Gift Card) at letsplay.live/giftcard.
(a) Users may check their card balance and expiry date at giftstation.co.nz.
(b) LPL Gift Card value expires 12 months after the card purchase date.
(c) May only be redeemed for consecutive LPL Premium membership on letsplay.live.
(d) LPL Gift Cards cannot be redeemed for cash, refunded or exchanged.
(e) LPL Gift Cards and purchases made with it are subject to the terms set out at letsplay.live/terms.
(f) LPL Premium redeemed using an LPL Gift Card are non-refundable.
(g) Purchased LPL Gift Cards cannot be replaced if lost or stolen.
(h) Any unused credit cannot be used and will not be refunded once the card has expired.

15 - PAYMENTS, REFUNDS AND CANCELLATION
15.1 If you have purchased a paid subscription for the first time, you have the right to change your
mind and receive a full refund within 7 days of the purchase (Trial Period), but only if you have not
registered on any LPL tournament, ladder or league OR posted in any forum.[/list]

15.2 If you have a paid monthly subscription, your payment to LPL may automatically renew at the
end of the subscription period, unless you cancel your paid subscription before the end of the current
subscription period. The cancellation will take effect the day after the last day of the current subscription
period, and your subscription privileges will be removed from your account. However, if you cancel
your payment and/or terminate the Terms after the Trial Period is over (where applicable), and/or
after the end of any subscription period, you will not be refunded any subscription fees already paid to us.

15.3 LPL may change the price for the paid subscription from time to time, and will communicate any price
changes to you. Price changes for the paid subscriptions will take effect at the start of the next
subscription period following the date of the price change. By continuing to use the LPL service after the
price change takes effect, you accept the new price.

15.4 Monthly subscription fees include transaction fees and GST or VAT applicable to your country of
residence. You agree to provide your country of residence when registering for our subscription service.

15.5 Subscription payments are non-refundable and we do not provide refunds for any unused
subscription time or user subscription error(s).

16 - DISCLAIMERS
16.1 To the maximum extent permitted by law, we and our licensors have no liability or responsibility to you
or any other person for any Loss in connection with:
(a) the Website or Underlying System being unavailable (in whole or in part) or performing slowly;
(b) any error in, or omission from, any information made available through the Website or
Underlying System;
(c) any exposure to viruses or other forms of interference which may damage your computer
system or expose you to fraud when you access or use the Website or Underlying System. For
the avoidance of doubt, you are responsible for ensuring the process by which you access and
use the Website or Underlying System protects you from this; and
(d) any link on the Website or Underlying System to other sites does not imply any endorsement,
approval or recommendation of, or responsibility for, those sites or their contents, operations,
products or operators.

16.2 Visiting or using any third party link from the Website is at your own risk. Once you leave our Website
you are bound by the terms and conditions, privacy policy and other rules or policies related to that
third party site. We will have no liability with respect to acts, omissions, errors, representations,
warranties, breaches, or negligence of any third party or for any personal injuries, death, property
damage, or other damages or expenses resulting from you interactions with third parties.

16.3 Any threat of legal action against LPL will likely result in your account/team being permanently removed
from the Website and Underlying System, especially if you already have an existing ban.

16.4 The views, opinions or positions expressed by users and those providing comments are theirs alone,
and do not necessarily reflect the views, opinion, or positions of LPL or any employee thereof.

16.5 LPL reserves the right to delete, edit, or alter in any manner it sees fit, entries or comments that it, in
our sole discretion, deems to be obscene, offensive, defamatory, threatening, in violation of trademark,
copyright or other laws, is determined (at LPL's discretion) to amount to hate speech or is otherwise
unacceptable. We have various AntiCheat teams on the Website, and you agree to accept any cheating
or hacking bans they may make against you. Additionally, they are not required to disclose the evidence
they have used in coming to their decisions. You also agree to abide by any additional AntiCheat rules
that various competitions require.

16.6 We make no representation or warranty that the Website or Underlying System is appropriate or
available for use in all countries or that the content satisfies the laws of all countries. You are
responsible for ensuring that your access to and use of the Website or Underlying System is not illegal
or prohibited, and for your own compliance with applicable local laws.

16.7 We reserve the right to refuse service to anyone for any reason.

16.8 You agree that we cannot be held liable if laws applicable to you restrict or prohibit your participation in
our competitions. We make no representations or warranties, implicit or explicit, as to your legal right
to participate in any competition offered by LPL, nor shall any person affiliated with or claiming
affiliation with LPL have authority to make any such representations or warranties.

17 - LIABILITY
17.1 To the maximum extent permitted by law:
(a) you access and use the Website and Underlying System at your own risk; and
(b) we are not liable or responsible to you or any other person for any Loss under or in connection
with these Terms, the Website and Underlying System, or your access and use of (or inability to
access or use) the Website and Underlying System. This exclusion applies regardless of whether
our liability or responsibility arises in contract, tort (including negligence), equity, breach of
statutory duty, or otherwise.

17.2 To the maximum extent permitted by law and only to the extent clauses 16.1 of these Terms do not
apply, our total liability to you under or in connection with these Terms, or in connection with the
Website, or your access and use of (or inability to access or use) the Website, must not exceed the
greater of:
(a) The total of any fees with respect to any payment or feature of the services paid in the six
months prior to the date of the initial claim made against LPL, or; $100 (AUD).

18 - SUSPENSION AND TERMINATION
18.1 Without prejudice to any other right or remedy available to us, if we consider that you have breached
these Terms or we otherwise consider it appropriate, we may immediately, and without notice,
suspend or terminate your access to the Website or Underlying System (or any part of them).

18.2 On suspension or termination, you must immediately cease using the Website and/or Underlying
System and must not attempt to gain further access.

19 - GENERAL
19.1 If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that
this satisfies all legal requirements in relation to written communications.

19.2 Users must only use the Website supports features, forum, official LPL email address, or LPL branded
discord servers as means of communication with our tournament administrators. Any correspondence
sent by any other means will not be classed as valid communication with LPL.

19.3 These Terms, and any dispute relating to these Terms or the Website and Underlying System, are
governed by and must be interpreted in accordance with the laws of New South Wales. Each party
submits to the exclusive jurisdiction of the Courts of New South Wales in relation to any dispute
connected with these Terms or the Website.

19.4 Your account may be operated using New Zealand dollars (NZD), Australian Dollars (AUD), Euros (EU) or
American Dollars (USD). This will depend on the currency you choose when you set up your account.
You will be required to pay the relevant sales tax or value added tax that is relevant for your
jurisdiction, including GST in New Zealand and Australia and VAT in the United Kingdom.

19.5 For us to waive a right under these Terms, the waiver must be in writing.

19.6 Clauses which, by their nature, are intended to survive termination of these Terms, including clauses
4.5 , 5 , 6 , 16 , 18.1 , continue in force.

19.7 If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or
provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or
invalidity. If a modification is not possible, the part or provision must be treated for all purposes as
severed from these Terms. The remainder of these Terms will be binding on you.

19.8 These Terms set out everything agreed by the parties relating to your use of the Website and supersede
and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties
have not relied on any representation, warranty or agreement relating to the Website that is not
expressly set out in the Terms, and no such representation, warranty or agreement has any effect from
the date you agreed to these Terms.

20 - DEFINITIONS
In these Terms: (including and similar words do not imply any limit.)
Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and
cost, including legal costs on a solicitor and own client basis.
LPL means LPL Media Pty Limited, a registered company of Australia, ABN 55 629 534 470.
LPL Anticheat means LPL's cheating policy as set out at http://letsplay.live/anticheatpolicy .
Personal Information means information about an identifiable, living person which enables that person
to be identified using such information.
Privacy Policy means LPL's privacy statement available at https://letsplay.live/privacypolicy .
Terms means these terms and conditions titled Website Terms of Use.
Underlying System means any network, system, software, database, data or material that underlies or is
connected to the Website.
User ID means a unique name and/or password allocated to you to allow you to access certain parts of
the Website.
We, us or our means LPL.
Website means https://letsplay.live , https://hsl.letsplay.live , https://pro.letsplay.live and
https://eu.letsplay.live .
You means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.