PLAIN ENGLISH TERMS
The General Terms below are complicated legal terms that serve to protect us and make it
clear the privacy terms that will apply to users of LPL services. These terms below are here
to give you a simple explanation of what the General Terms really mean in plain English.
However, these plain English terms are not legally binding and the General Terms are still the
legal terms that will apply if anything goes wrong.
LPL stores your Personal Information when you use
our service. Because we keep this information, LPL takes on the legal responsibilities that
come with storing that information.
You have rights to be able to access, amend and delete your
Personal Information on request.
When you visit our service, LPL collects data that your browser
sends to us. This includes IP address, browser version, time and date of visit, and other
either accept or refuse these cookies and know when it is being sent to you. If you refuse,
you might not be able to use some parts of our service.
LPL's data is encrypted and securely stored via Amazon Web Services (AWS)
storage and database services. All passwords are hashed, so no one is able to view them,
Social Media and other Links: When you click on a third-party link to another site that
is not operated by us, we have no control over or responsibility for the content or privacy
policies of these other sites.
Those under the age of 13 are not able to access the Service.
If someone under 13 years of age provides us with any information, we will immediately
delete it and remove that person's consent.
Lets Play Live Media Limited (a limited company incorporated in New Zealand) (LPL) is
a specialised media company that operates an esports platform. This platform allows
players, viewers and partners access to a global esports network that includes tournament
broadcasts, managing tournaments, talent management and events (Service). This Privacy
Policy applies to persons subscribing to the Insider's Guide (IG) and those participating in
LPL tournaments (Users) via the internet website https://letsplay.live/
of Personal Information when you use our Service. When we talk about Personal Information,
we mean information relating to you or other identifiable individuals.
the Service of any changes that, in our sole discretion, materially impact your use of the Service
or the treatment of your Personal Information. Your use of the Service following the posting of
For the subscription to LPL's tournament platform, LPL uses the so-called double opt in
procedure, i.e. the registration is not complete until the user has confirmed his or her
registration by clicking on the link contained in a confirmation email sent to his or her for this
purpose. If the User does not confirm the subscription, his or her subscription to LPL platform
will automatically be deleted from LPL's database.
You can unsubscribe from any LPL offering (including the IG and tournaments) at any time by
sending an email to [email protected]
is accessible at https://letsplay.live/terms
COLLECTION OF PERSONAL INFORMATION
The Personal Information we collect about you, when you register as a User, may include, but is
not limited to:
- your name;
- email address;
- postal address;
- phone number;
- credit card details;
- User portrait/avatar;
- User forum signature;
- team logos;
- screenshots of match results;
- match demos;
- IP address;
- survey responses; and
- other information you may provide about yourself when accessing the Service.
We collect Personal Information when you use the Service available on our Website such as;
visiting the Website, registration to our IG, as well as registration and participation in tournaments
available on the Website.
We only collect the data that is necessary (i) for the delivery of the Service or the IG, (ii) for the
performance of a contract for which you are a party, (iii) for which you have given consent
for such processing of your Personal Information, or (iv) for compliance with a legal obligation
to which we are subject.
We automatically collect some information from your device when you use the Website. For
example, we collect your session data, including your IP address, the navigation software
used and the reference site. We may collect information about your online activity, such as
reviewed content, pages visited and searches. We automatically collect this type of information
to try to better understand your interests and preferences and to better personalise your
experience. We also collect Personal Information in order to help protect LPL and other users
USING PERSONAL INFORMATION
Your Personal Information may be collected by LPL in order:
to enable us to operate the Service and provide it to you;
to keep you informed about the Service, IG, features, surveys, newsletters, offers, contests
and events we think you may find useful or which you have requested from us;
for commercial purposes on behalf of our partners;
to detect whether you are a previously banned user or determine whether you are a hacker;
to sell or market LPL products and services to you; and
to comply with a legal or regulatory obligation.
We want to make it easy for you to take advantage of esports related opportunities on our Website.
One way we do this is by sending you emails that contain information about your esports interest.
We believe that these emails will provide you with useful information about travel/activity special
offers available on our Website. You have the option to change the types of emails you receive
or unsubscribe from these emails at any time.
You will receive marketing messages from us if you have given your consent, if you have
requested or if you use the Service to access products or experiences from us and if you have
not opted out of receiving marketing messages.
SHARING PERSONAL INFORMATION
our affiliates, agents, contractors, and service providers in order to facilitate the functioning
of the Service or to perform tasks that are integral to the Service, such as making bookings,
processing transactions, fulfilling requests for information, or providing support services
or other tasks, from time to time.
In addition, from time to time, we may share information with certain third-party companies
with which LPL has a business relationship. These companies may send you offers based on the
information you have provided us and by using the Service you consent to receiving such
information. We have the right to share your data when we investigate suspicious activity of
Users. In such an instance we may have to share the User's IP address and/or email to
administrators of other platforms.
Where we are required by applicable law, we will seek your consent prior to sharing your Personal
Information with such third parties for marketing purposes. Also, you can opt out of having your
Personal Information shared with third parties for those parties' direct marketing purposes by
emailing us at [email protected]
or via the Website.
We will never sell your Personal Information in any circumstance.
STORAGE OF PERSONAL INFORMATION
LPL is a New Zealand company with its head-office located in Auckland, New Zealand, but which
also operates in Australia. For the purposes of the General Data Protection Regulation (GDPR),
New Zealand is considered a country which provides adequate protections for Personal
Information, as confirmed by the European Commission in Commission Decision 2013/65/EU.
LPL uses third-party service providers (such as managed hosting providers, card processors,
CRM systems, and technology partners) to provide the necessary hardware, software, networking,
storage and other services that we use to operate the Service. Some of these providers may not
be located in New Zealand or Australia.
By using the Service or submitting any Personal Information to LPL via the Service, you consent
to LPL and its authorized service partners using your Personal Information in New Zealand and
Australia in order to make the Service available to you. Please be aware that the privacy protections
and the rights of authorities and government agencies to access your Personal Information in
some of these countries may not be equivalent to those in your country.
We will only retain your Personal Information for as long as necessary to fulfil the purposes we
collected it for, including the purposes of satisfying any legal, accounting or statutory reporting
In order to determine the appropriate retention period for Personal Information, we consider the
following factors; the amount, nature and sensitivity of the data, potential risk of harm from
unauthorised use or disclosure, the purposes for which we process your Personal Information and
whether we can achieve those purposes through other means.
We may retain certain information subsequent to the termination of your account, for example if
it is necessary to fulfil our legal obligations or to exercise, to maintain security, to prevent fraud and
abuse and to defend or enforce our rights.
LPL has appointed a Privacy Officer who can be contacted at [email protected]
You can access, amend and delete the Personal Information you have provided to us by emailing
us at [email protected]
If you decide to terminate your account, we will deactivate it, and remove your Personal Information.
Remember that once your account is closed, you will no longer be able to login and access your
Personal Information. You can however, open a new account at any time.
By emailing our Privacy Officer, you have the following rights with regard to your Personal Information:
Right to request access to your Personal Information. This enables you to receive a copy of the
Personal Information we hold about you and to check that we are lawfully processing it.
The right to request to correct your Personal Information if it is inaccurate. You may also supplement
any incomplete Personal Information we have, taking into account the purposes of the processing.
The right to request deletion of your Personal Information if;
your Personal Information is no longer necessary for the purposes for which we collected or processed
you withdraw your consent if the processing of your Personal Information is based on consent and no
other legal ground exists; or
you object to the processing of your Personal Information and we do not have an overriding
legitimate ground for processing; or
your Personal Information is unlawfully processed; or
your Personal Information has to be deleted for compliance with a legal obligation.
The right to object to the processing of your Personal Information. We will comply with your
request, unless we have a compelling overriding legitimate interest for processing or we need
to continue processing your Personal Information to establish, exercise or defend a legal claim.
The right to restrict the processing of Personal Information, if:
The accuracy of your Personal Information is contested by you, for the period in which we have to
verify the accuracy of the Personal Information; or
The processing is unlawful and you oppose the deletion of your Personal Information and request
We no longer need your Personal Information for the purposes of processing, but your Personal
Information is required by you for legal claims; or
You have objected to the processing, for the period in which we have to verify overriding legitimate
To exercise your rights you can file a request by email to [email protected]
We may need to request specific information from you to help us confirm your identity and ensure
your right to access your Personal Information (or to exercise any of your other rights). This is a
security measure to ensure that Personal Information is not disclosed to any person who has no
right to receive it. In an effort to speed up our response, we may also contact you to ask you for
further information in relation to your request.
Whenever you visit our Service, LPL collects information that your browser sends to us that is called
Log Data. This Log Data may include information such as your computer’s Internet Protocol (IP) address,
browser version, pages of our Service that you visit, the time and date of your visit, the time spent on
those pages, and other statistics.
Cookies are files with small amounts of data that is commonly used as an anonymous unique identifier.
These are sent to your browser from the Website and are stored on your device's hard drive.
Our Website uses these “cookies” to collect information and to improve our Service for users
(for example to temporarily remember your session in order to not ask you to fill this information
again each time you visit the Website or go from one page to another). Some other cookies are
used to generate statistics or to remember your preferences.
You have the option to either accept or refuse these cookies, and know when a cookie is being
sent to your computer. If you choose to refuse our cookies, you may not be able to use some parts
of our Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties will never have Personal
Information disclosed to them by LPL.
The security of your data is important to us. We endeavour to follow generally accepted standards
to protect the Personal Information supplied to us.
LPL's data is encrypted and securely stored via AWS storage and database services. All account
passwords are hashed.
However, no application can guarantee perfect security, and we implement and maintain
appropriate measures to protect the Personal Information you provide us with.
SOCIAL MEDIA AND LINKS TO THE OTHER SITES
The Websites includes links to services such as Facebook, YouTube, Twitch, Twitter and Instagram.
After clicking on the link you will be redirected to the page of the respective provider, i.e. only
after clicking on the link, User information will be transferred to the respective provider. For
information on the handling of your data when using the Website of other providers, please check
the respective data protection information of these providers.
Our Service may contain links to other sites. If you click on a third-party link, you will be directed
to that site. Note that these external sites are not operated by us. Therefore, we strongly advise
responsibility for the content, privacy policies, or practices of any third-party sites or services.
The Service is not intended to be used by anyone under the age of 13. If we discover that a
person under 13 is using the Service, we will delete any Personal Information provided.
contact our Privacy Officer at [email protected]
Our Terms and conditions can be found here.